Effective Leadership in Preventing Sexual Harassment

As a senior leader in hospitality, the way you lead shapes the culture of your venue. Your decisions, behaviour, and responses to issues all influence whether your team feels safe, respected, and supported at work. 

Sexual harassment in hospitality often doesn’t appear through formal complaints. Instead, it can show up in everyday interactions, team dynamics, or behaviours that gradually become normalised during busy services or late-night shifts. 

In this course, you’ll work through realistic hospitality scenarios and leadership decisions that reflect situations you may encounter in your venue. You’ll explore how to recognise early warning signs, manage higher-risk environments, and take practical steps that prevent issues from escalating.

Workplace Bullying

Bullying is a nuanced and complicated subject, and can have some terrible consequences for the wellbeing of your staff and business.

This online course is designed to give your staff the skills and knowledge required to effectively prevent, avoid and deal with bullying in the workplace. It places learners in scenarios that lead them to think critically about how they should act in real life situations and how to respond if they encounter bullying behaviour.

Harassment and Discrimination

Harassment, sexual harassment and discrimination cost businesses millions of dollars each year, and an even bigger personal cost is paid by the victims. This course builds empathy to avoid unpleasant incidents in the workplace by placing learners in thought-provoking scenarios based on real-life legal cases.

This course defines and identifies the specific behaviours associated with harassment, discrimination and victimisation, ensuring a clear understanding of what constitutes these actions. Learners will also explore the necessary processes to follow should these incidents occur, while examining the vital roles that both managers and employees play in preventing workplace misconduct.

AML/CTF High Risk Role Training

Employees in high-risk roles play a critical part in identifying and responding to suspicious activity. In industries such as hospitality, gaming, and financial services, failing to manage AML/CTF risks can lead to significant regulatory penalties and reputational damage.

This course provides targeted AML/CTF training to help high-risk staff understand their responsibilities, recognise red flags, and follow correct reporting procedures in line with organisational policy.

Money laundering and terrorism financing can expose businesses to serious legal and financial consequences. Staff working in high-risk roles are often the first to notice unusual customer behaviour or transaction patterns. This course helps them act confidently, follow the correct escalation process, and protect the organisation from financial crime risk.

Customer Identification, Monitoring and Reporting

The Financial Crime e-learning course is designed to help hospitality venues, pubs, and clubs understand their anti-money laundering and counter-terrorism financing (AML/CTF) obligations. It provides practical guidance on how to protect your venue, your patrons, and the community from being exploited by criminals. This course is suitable for employees, duty managers, venue managers, compliance officers, club executives, and board members of venues that offer designated services. These services — such as gaming, large cash transactions, or financial-style services — carry ML/TF risks and are regulated by AUSTRAC.

RSG Recap (VIC)

Your team play an important role in making sure your venue remains safe, responsible, and compliant. Staff may encounter situations where they need to apply gaming regulations, support patrons who may be experiencing gambling harm, or ensure venue procedures are being followed correctly. Knowing how to respond in these moments helps protect your patrons, your venue, and yourself. 

This course gives your staff a fast, accessible way to brush up on their obligations between official training intervals. By working through realistic workplace scenarios that reflect daily situations in a gaming venue, staff will build the knowledge and confidence to make responsible decisions. With instant access to these essential regulatory reminders right when they need them, it keeps your venue compliant, your team confident, and your patrons safe.

Advanced Safe Gambling Practices

As a senior member of a gaming venue, understanding your responsibilities is crucial for ensuring the well-being of both patrons and the broader community. One of your key roles is in harm minimisation, which involves creating a safe and responsible gaming environment.  

This includes identifying and addressing potential problem gambling behaviours, adhering to regulatory requirements, and fostering an atmosphere that prioritises the health and safety of all guests. By being vigilant and proactive in your approach, you not only protect vulnerable individuals but also uphold the venue’s reputation and legal obligations, ensuring long-term sustainability and community trust. 

Cyber Security Awareness

Cyber attacks are an ever-growing threat to businesses of all sizes. Human error remains one of the leading causes of data breaches. Empower your team with the knowledge and skills to prevent cyber security incidents with this practical online training course.

This course teaches employees how to identify cyber security risks, follow safe online practices, and respond appropriately to potential threats. It’s suitable for staff across all departments and industries.